Frequently Asked Questions
Pricing
How does pricing work?
Our pricing is dependent on various factors, including the project’s scope, t-shirt quality, artwork complexity, and turnaround time. Every project is unique, and we understand that pricing varies from project to project. Therefore, we recommend that you contact us so that we can provide you with accurate pricing and help you understand the various factors that influence our pricing structure. Our team will work with you to ensure that you receive a fair and competitive price for your project while also meeting your specific requirements and deadlines.
What is your turn around time?
Turnaround times for a project can vary from a few days to a few weeks depending on the project’s scope and complexity.
Can I supply my own items?
Yes, you may send us your own items. We have contract rates on hundreds of styles. Please contact us and we will be more than happy to pass on the savings.
Artwork
What file type should I upload?
The higher the resolution the better. AI or EPS files work the best.
Do you keep my artwork on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
Can I specify a PMS color for my print?
Yes! When you are designing your product and you upload your image, there will be a pop up that asks how many colors are in your design and what those Pantone colors are. This section is optional and you are not required to input the pantone colors, but if you do, we will match it. If you decide not to input the pantone colors or don’t know them, we will match the colors as close as possible. Keep in mind there are a few products where, due to the limitations of the printing process, exact PMS matching isn’t possible. This information will be listed on each product page.
Frequent Questions
What services does Merch Concepts provide?
Merch Concepts provides comprehensive merch creations, including design, production, storage, and worldwide shipping of customizable promotional products
How does Merch Concepts ensure the quality of thier products?
We adhere to strict quality control measures at each stage of production, ensuring that each product is checked rigorously before it reaches you.
What types of products can be customized at Merch Concepts?
We offer a broad range of promotional products for customization, including apparel, stationery, drinkware, tech gadgets, and much more. Got an idea? Let us know and we can find the right product to bring it to life!
How can I place an order with Merch Concepts?
You can easily place an order through our website. For any specific queries or custom requirements, our dedicated sales advisors are available to assist you.
Do you offer samples?
Yes! We do offer samples. Please contact us for a sample request.
What is Merch Concepts' return policy?
We stand by the quality of our products. However, if there’s any issue with your order, please contact our customer service team, and we’ll work with you to address your concerns.